Last Updated: February 13, 2012
WHAT THIS PRIVACY STATEMENT COVERS
VoodooSoft, LLC, (“VoodooSoft” or “we”, “us” “our” or words of similar import) is committed to protecting your privacy and developing technology that gives you a powerful and safe online experience. This Privacy Statement applies to our web site for VoodooShield™ and governs our data collection and usage. This Privacy Statement does not apply to the use of personal information that is collected by third parties that we do not own or control and we are not responsible for the privacy policies or practices of such third parties. By using our VoodooShield™ web site (www.voodooshield.com), you consent to the privacy practices described in this Privacy Statement.
TYPE OF INFORMATION WE COLLECT
We treat as “personal information” any information that identifies, relates to, describes, or is capable of being associated with, a particular individual, like your name, job title, e-mail address, home or work address and home or work telephone number. There are a number of ways your Personal Information may be provided to us, including:
In order to acquire a VoodooShield™ license, you will be required to provide personal information, including your name, address, email address, and billing related financial information, such as credit card number, credit card verification code, account number, billing zip code and other information depending on the type of payment method you select. If we use third party payment services, the personal information you provide as part of the payment process will be provided to such third parties and will be subject to their privacy practices and policies. If we sell VoodooShield™ licenses directly, the personal information you provide as part of the payment process will be provided to us and will be subject to this Privacy Statement.
Download and Registration Process
We currently limit the Personal Information we request from you during the download and registration processes to your email address and password.
VoodooShield™ uses a proprietary, patent-pending snapshot feature to learn what programs and processes you run on your computer. Each time VoodooShield™ is activated, it takes a snapshot of the processes that are running on your computer at that time. This snapshot is remembered the next time VoodooShield™ is activated to prevent VoodooShield™ from blocking your use of these processes in subsequent internet sessions. This snapshot is also uploaded to a secure VoodooSoft server (or third party host server under contract with VoodooSoft) to create a backup that can be provided to you whenever necessary. The snapshot backup could be especially helpful if you need to restore your computer from a backup that preceded your latest VoodooShield™ snapshot. The snapshot only contains a list of processes that have run on your computer while Voodooshield™ was in operation mode, and does not contain other private data such as your credit card information, other financial information, browser history, web site favorites, passwords, or other data generated by any of your applications.
VoodooShield Log Application Files
Information from VoodooShield’s log application files is periodically automatically uploaded to our servers to enable us to track any errors that might occur while Voodooshield™ is running, track the frequency of Voodooshield™ activation and deactivation, and identify processes that have been blocked. This information will help us in providing any technical support you may require and will also assist us to improve the Voodooshield™ user experience.
If you request technical support, we may ask you for information necessary to provide the requested support, such as your name, address and information about your computer hardware, software and the nature of the problem you are experiencing. Additionally, if required to facilitate support, we may with your permission conduct an interactive session in which a VoodooSoft technician remotely assumes control of your computer. No information is retained from such sessions beyond information to substantiate that such session(s) took place. We may retain information concerning technical issues to provide you with continuing support and to improve our products and services.
Soliciting your Opinion and Feedback
We may ask you to provide us your opinion and feedback regarding our products and services generally and we will solicit your opinion and feedback when you download a beta version of our software that has been released for testing. In this regard, you may be asked to provide us your e-mail address name, postal address, occupation and the name of your organization, if you have not already done so, as well as the opinions and feedback itself.
We automatically collect certain aggregate and non-personal information when your browser accesses the VoodooShield™ web site. Aggregate and non-personal information does not relate to a single particular individual. It consists of things like the type of browser you are using, the date and time of your visit, the name of your Internet Service Provider (ISP), and how our site was found. We do not connect this information to any of your personal information. We use this information only to monitor site traffic in order to identify trends, improve performance of our site and enhance the quality of your visits. We reserve the right to use and disclose any non-personal Information at our discretion, although you will remain anonymous as an individual user.
OUR USE OF PERSONAL INFORMATION
We do not sell or otherwise disclose personal information about our web site visitors, except as described here. We may share information provided by visitors to our VoodooShield™ web site with service providers we have retained to perform services on our behalf. These service providers are contractually restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements. In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided through the VoodooShield™ web site in a manner that is consistent with this Privacy Statement.
HOW WE PROTECT PERSONAL INFORMATION
We have taken appropriate and commercially reasonable security measures to protect against unauthorized disclosure, use, alteration or destruction of the personal information provided by visitors to our VoodooShield™ web site. This information is stored in a secure database. We also use Secure Sockets Layer (SSL) software that encrypts the information you input and safeguards the confidentiality of the information we collect. However, no company can fully eliminate security risks associated with the collection, transmission and storage of personal information.
LINKS TO THIRD PARTY WEB SITES
Our VoodooShield™ web site may contain links to and from other sites links to and from other sites as a convenience to our visitors. VoodooSoft is not responsible for the privacy practices or the content of sites maintained by others. If you choose to link to a site not developed and maintained by VoodooSoft, you will be subjected to the privacy practices of the new site at your own risk.
PRIVACY OF MINORS
Our VoodooShield™ web site is not directed to children under the age of thirteen (13) and we do not knowingly collect personal information from children under the age of thirteen (13). If we learn that we have collected personal information from a child under the age of thirteen, we will delete the information from our records.
In principle, persons under the age of eighteen (18) should not transfer any personal information to us without the consent of a parent or legal guardian. We will neither intentionally ask for personal information of minors, nor knowingly collect or transfer that information.
We will retain personal information we obtain from our customers for as long as needed to provide services. We will retain and use this personal information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
CALIFORNIA PRIVACY RIGHTS
California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to firstname.lastname@example.org. Please note that under California law, businesses are only required to respond to a customer request once during any calendar year.
CHANGES TO OUR PRIVACY STATEMENT
VoodooSoft will occasionally change this Privacy Statement to reflect changes in applicable privacy laws, changes to Voodooshield™, customer feedback and changes to our privacy related practices. If we make any material changes, we will post a notice on our VoodooShield™ web site prior to the change becoming effective. We encourage you to periodically review our Privacy Statement for the latest information concerning our privacy policies.
HOW TO CONTACT US
VoodooSoft welcomes your comments regarding this Privacy Statement. If you believe that VoodooSoft has not adhered to this Privacy Statement, please contact us at email@example.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.
Copyright © 2011 VoodooSoft, LLC. VoodooShield™ and the VoodooShield™
logo are the proprietary trademarks of VoodooSoft, LLC.
All rights reserved. Other trademarks are owned by their respective trademark owners.